We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line.
What will you be doing? - Provide first-line technical support to clients via telephone, email, and remote assistance tools.
- Diagnose and resolve technical issues related to hardware, software, and networking.
- Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution.
- Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system.
- Proactively monitor client systems and networks to identify and address potential issues before they impact operations.
- Collaborate with other team members to continuously improve processes and enhance service delivery.
Previous Experience - Ideally experience in an IT Support role carrying out 1st line.
- Familiarity with ticketing systems and troubleshooting issues with hardware and software
- Experience with Windows, M365 and basic networking concept
- Excellent communication skills
- Customer-focused mindset with a commitment to delivering high-quality service and support.
- Relevant certifications (eg, CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required.
What will you get? - Competitive salary of up to £27,000
- Hybrid working environment (2 days on site in Perth)
- 25 days holiday + bank holidays
- Excellent career progression opportunities
If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus